Job Description

Service Management, Tracking & Execution: ₹ Responsible for End to End Service Delivery for the portfolio ? Devise corrective and preventive actions for any service level breaches, near misses, and customer escalations ? Manage defined processes and risks with respect to organization and customer ? Coordinate with onsite ad offshore teams as necessary during project delivery ? Ensure service performance of the portfolio through defined metrics and KPI's ? Participate in PMR and Service performance review meeting and ensure availability of all relevant performance data ? Ensure the status reports and dashboards are sent to the customer for the project at the agreed intervals. ? Prepare process excellence and resolving all customer requests, issues/ escalations in a timely manner

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Delivery Head

Job Id

373800

Desired Skills

Leadership
Desired Candidate Profile

Qualifications

: MASTER OF BUSINESS ADMINISTRATION