Job Description

• Develop and maintaina Soho environment, dedicated to attentive, distinctive experience in all aspects of dining and amenities.
• Meet restaurant's financial objectivesby forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions.
• Plan menus by consulting with Chefs; estimate food costs and profits; adjust menus as required.
• Monitor weekly Food, Beverageand Wage costs.
• Ensure maximum revenue is achieved from all F&B related sales opportunitiesand profit is maximized.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodatingspecial requests whenever possible. Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Expert in food and beverageand excellent knowledge of all departments internally.
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• Ensure compliance toall hotel policies and procedures at all levels and that policies are compliant with local laws.
• Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• To be instrumental in the recruitment, trainingand development of the team.
• Ensure the smooth functioning of his department.
• Responsible for Health and Safety within the House and ensure the Company Health & Safety policy is adhered to at all times.
• Ensure that team is aware of their responsibility in respect of prevention and action in the event of fire in accordance with the House fire plan and local legislation.
• Be fully conversant with local legislation and licensing laws ensuring that this is communicated throughout the House.
• Monitor and act accordingly in regards tothe Food Alert Audits.
• Participate in regular food tastings and in conjunction with the Head Chef ensure that the food offered is of a consistently high standard.
• Ensure that regular in-house training is offered to all teams on the product, food& beverage.
• To ensure the company culture is visible in all aspects of the business.
• Comply withall House policies, standards and local laws.

Skills Required