Job Description

Key Responsibilities:

Device Monitoring & System Check:

Conduct a daily morning check to ensure all CCTV devices are operational and online. Report any offline cameras or technical malfunctions immediately to the technical team.

EMR & Inpatient Activity Review:

Review EMR shift footage to verify: If inpatient treatments were administered as per schedule. Proper monitoring of patients by veterinarians and helpers. Timely and correct medication administration. Handling of emergency cases -- including arrival time, treatment initiation, and vet response. Delays or discrepancies in patient care or waiting times.

Inpatient & Emergency Numbers Verification:

Confirm the number of inpatients and emergency cases as recorded vs. actual activity observed on CCTV.

Incident Monitoring:

Identify and report any: Deviations from standard procedures/ protocols set by Company.

Client-Vet Interaction Review:

Monitor and document any issues or conflicts between clients and veterinary staff. Highlight potential customer service concerns or communication gaps.

Morning Handover & Meetings:

Review morning briefings to report findings from the previous day/night. Provide visual evidence or clips for serious concerns. Coordinate with other departments to ensure resolution of flagged issues.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Experience:

CCTV: 2 years (Required)
Location:

Nariman Point, Mumbai, Maharashtra (Required)
Work Location: In person