Job Description

1: Customer Support Executive - Voice Process

Eligibility Criteria

Education:

Graduate or Undergraduate (any stream)

Experience:

Freshers can apply

Communication Skills:

Excellent English communication (verbal & written) required

Shift:

Rotational shifts (including night shifts)

Work Type:

Full-time, Office-based

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently. Resolve customer queries and complaints with empathy and clarity. Provide product or service-related information as per process requirements. Document customer interactions accurately in CRM systems. Achieve performance metrics like call quality, resolution rate, and CSAT score. Work in collaboration with team leads to improve customer satisfaction.

Salary & Benefits

Incentives:

Performance Linked Incentives (monthly)

Work Days:

5 Days Working / Rotational Offs

Other Benefits:

Health Insurance Life Insurance Provident Fund Commuter Assistance Career growth in international BPO domain
Job Types: Full-time, Permanent, Fresher

Pay: ₹28,000.00 - ₹31,000.00 per month

Benefits:

Commuter assistance Health insurance Provident Fund
Work Location: In person