Job Description

- Customer Care Officer (CCO

)

Position: Customer Care Officer (CCO) - Service Line

Location: Zirakpur

Experience: 1-3 years in Customer Support / Call Center / Service Coordination

Role Overview

We are looking for a Customer Care Officer (CCO) to manage daily service follow-ups and ensure smooth communication between customers and technicians. The role involves handling inbound/outbound calls, tracking service requests, and updating the service team on customer requirements.

Key Responsibilities

Call customers for service updates, complaint status, and feedback.

Assign jobs to technicians and track their daily tasks.

Take follow-up from customers after service completion.

Maintain call logs and service records.

Coordinate between customer, technician, and back-office team.

Escalate unresolved issues to the Service Manager.

Ensure customer satisfaction and timely closure of complaints.

Requirements

Minimum 12th pass / Graduate.

Good communication skills (Hindi/English/regional language).

Basic computer knowledge (Excel, CRM, WhatsApp, Email).

Experience in customer calling / service coordination preferred.

Positive attitude, polite behavior, and problem-solving approach.

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Health insurance
Work Location: In person