Job Description

Job Summary

The Customer Care Executive is responsible for providing excellent customer service at the mobile phone service center by handling customer inquiries, service requests, complaints, and product-related issues. The role involves coordinating with technical teams, ensuring timely resolution of problems, and maintaining high customer satisfaction.

Key Responsibilities:

Welcome customers and understand their mobile service requirements Register service requests and prepare job cards Explain repair process, warranty details, charges, and timelines Coordinate with technicians for timely repair and updates Handle customer queries and complaints professionally Update customers on service status and delivery of devices Maintain accurate service records and customer data Ensure high levels of customer satisfaction and service quality
Skills & Competencies

Strong communication and interpersonal skills Customer-focused attitude with problem-solving ability Basic knowledge of mobile phones, accessories, and common technical issues Ability to handle multiple customers and work under pressure Computer proficiency (CRM systems, billing software, MS Office) Professional appearance and positive attitude
Qualifications

Minimum qualification: High school diploma / graduate preferred Prior experience in customer service or mobile service center is an advantage Freshers with good communication skills may also apply Preferring for female candidates
Working time - 9 : 30 am to 6 : 30 pm

Job Types: Full-time, Permanent, Fresher

Pay: ?15,500.00 - ?20,000.00 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person