Job Description

Job Summary:

We are seeking a highly skilled and experienced

Senior Developer

with a strong background in

Customer Communication Management (CCM) tools

and related development environments. The ideal candidate will be responsible for designing, developing, integrating, and maintaining enterprise-scale communication systems that deliver personalized customer experiences through multiple channels (print, email, SMS, web, etc.).

Key Responsibilities:

Design and develop customer communication solutions using CCM tools

SmartCOMM

. Work with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions. Design document templates, business rules, workflows, and integration components. Implement integrations with downstream and upstream systems (e.g., CRM, billing, or content repositories). Optimize output generation (PDF, HTML, etc.) for performance and accuracy. Troubleshoot and resolve issues in production and lower environments. Ensure compliance with branding, regulatory, and accessibility standards. Collaborate closely with QA, and infrastructure teams for deployment and testing. Mentor junior developers and lead technical reviews. Stay current with evolving CCM technologies and suggest improvements to architecture and tools.

Required Skills & Experience:

4+ years of overall software development experience, with

3+ years in CCM tools

. Hands-on experience in smartcomm CCM platform: Proficiency in programming/scripting languages (e.g.,

Java, .NET, XML/XSLT, JSON, JavaScript

). Experience integrating CCM solutions with enterprise applications. Familiarity with document design, data models, and output formatting. Strong debugging and performance tuning skills. Experience with

Agile/Scrum

methodology and version control tools like

Git

.

Good to Have:

Experience with cloud-based CCM deployment Understanding of

print production, digital delivery channels

, and postal compliance standards. Knowledge of

CI/CD pipelines

and

containerization (Docker, Kubernetes)

. Exposure to

customer journey mapping

or

omnichannel communication strategies

.

Qualifications

------------------

Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

Soft Skills:

Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work independently as well as in a team. Strong time management and project leadership skills.

Job Location

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