Job Description

Driven by the passion to improve quality of people's lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.


We are looking to hire a CCM Developer who will be designing, developing, and implementing solutions using Customer Communications Management platforms to deliver personalized, compliant, and engaging customer communications across multiple channels (Print, Email, Fax, SMS, etc.). This role requires strong expertise in CCM tools and experience working in cloud-based environment.

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What you will do

Design and develop CCM templates for high-volume customer communications. Implement enhancements and support production document workflows. Collaborate with business and technical teams to gather and analyze requirements. Conduct unit testing and resolve issues in production environments. Ensure seamless integration with archiving tools using REST APIs. Work on CCM solutions deployed in cloud infrastructure (AWS, Azure, or similar).
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What you bring

7+ years of CCM experience, with at least 4+ years in Smart Communications, OpenText CCM, or Quadient CCM. Hands-on experience with CCM solutions in cloud environments. Technical Expertise inTemplate design & development using Design Manager. Multi-channel communication design (Print, Web/HTML, Email, Archive, SMS, Fax). Strong knowledge of XML, XSLT, and data mapping techniques. Knowledge of scripting languages (JavaScript, Python) is a plus. Experience with batch and interactive processing. Familiarity with cloud infrastructure and REST API interfaces. Good understanding of output management systems. Exposure to global template design in any CCM tool. Experience in administration activities such as document processing and sorting. Additional Skills. Experience with Infor LN or ERP systems is helpful.
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Who we are

At WSA, we provide innovative hearing aids and hearing health services.


Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.


With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.


Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.