Job Description

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About the job Join us as a Senior Consultant where your expertise in Customer Communications Management CCM will drive innovation and efficiency As a Senior CCM Developer you ll be at the forefront of transforming how organizations communicate with their customers We value collaboration and creativity fostering a work environment where your ideas can flourish Your role will be pivotal in designing and implementing solutions that enhance customer experiences making a tangible impact in the digital communication landscape We are looking for someone with a passion for technology and a commitment to excellence ready to take on challenges and deliver results that exceed expectations About us Infosys is a global leader in next generation digital services and consulting We enable clients in more than 50 countries to navigate their digital transformation With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight Our always on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem Infosys provides equal employment opportunities to applicants and employees without regard to race color sex gender identity sexual orientation religious practices and observances national origin pregnancy childbirth or related medical conditions status as a protected veteran or spouse family member of a protected veteran or disability

Key Responsibilities:

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Key Responsibilities Lead the design and development of CCM solutions using OpenText Exstream Quadient Inspire Thunderhead Collaborate with cross functional teams to gather requirements and translate them into effective communication strategies Implement and optimize document generation workflows to ensure seamless customer interactions Troubleshoot and resolve complex technical issues related to CCM applications Provide mentorship and guidance to junior developers fostering a culture of continuous learning and improvement

Technical Requirements:

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Technology Content Services CS CS Customer Experience Management Platform OpenText Exstream Technology Insurance Customer Communication Management ThunderHead Technology Quadient Inspire

Preferred Skills:

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Technology->Content Services (CS)->CS - Customer Experience Management Platform->OpenText Exstream,Technology->Insurance->Customer Communication Management-> ThunderHead