We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Ability to commute/relocate:
Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Customer service (Preferred)
total work (Preferred)
Hindi is mandatory
Job Types: Full-time, Permanent
Benefits:
Health insurance
Provident Fund
Work Location: In person
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