. In this role, you'll be the first point of contact for our global customers--resolving queries, providing product information, and ensuring every interaction leaves a positive impact.
Key Responsibilities
Handle customer inquiries via
chat and voice
with professionalism and empathy.
Provide
accurate, timely, and effective solutions
to customer issues.
Maintain a high level of
product knowledge
to assist customers efficiently.
Record and document customer interactions in CRM systems.
Collaborate with internal teams to ensure smooth issue resolution.
Meet and exceed
performance metrics
related to response time, accuracy, and customer satisfaction.
Work in
rotational shifts
, including night shifts as per business requirements.
Requirements
Excellent
verbal and written English communication
skills - clear, fluent, and confident.
Basic
technical proficiency
and comfort with digital tools, chat systems, and CRM software.
Strong
problem-solving skills
and a proactive, customer-first attitude.
Willingness to relocate
to Mohali (for non-local candidates).
Flexible
to work in rotational shifts (24/7 environment).
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹33,500.00 per month
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Are you Fluent in English
Education:
Bachelor's (Preferred)
Location:
Mohali, Punjab (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.