:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. Commercial Banking Client Experience is a multifaceted organization comprised of client feedback generation, market research and analytics, client journey mapping, complaints management that supports all lines of business in Commercial Banking.
The Client Experience Specialist will play a key role in helping execute the listening post design that will enable capturing client feedback. The role will be hands-on implementing client surveys within third party survey tools. The individual will develop new real-time feedback channels that support business improvements and align those feedback channels to key moments in the client journey. The role will support the most effective ways to gather real-time feedback, executing the new methods and working closely with key partners to ensure feedback is utilized. The individual will also evaluate and implement new technology platform(s) that support real time feedback efforts.
The ideal candidate will have experience executing client feedback program in a large, complex organization. The role will also support other client research projects, as needed.
This function requires a highly organized, self-motivated, resourceful, solutions-oriented individual who is able to execute well in a fast paced environment while working on multiple, concurrent projects. Strong writing and verbal communication skills are a must.
Specific Responsibilities
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.