Job Description

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About JPMorgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. JPM is comprised of four business segments, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management. Wholesale Lending Services (WLS) provides loan servicing functions to all four JPMorgan lines of business.

About Commercial Banking & Wholesale Lending Services

At JPMorgan Chase, Commercial Banking ("CB") serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking.

Business Banking ("BB"), a division of Consumer and Community Banking, provides deposit, credit, and cash management services to companies with up to approximately $20 million in annual revenue.

Asset & Wealth Management serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management ("WM") businesses.

Wholesale Lending Services (WLS) exists within Commercial Banking Global Services organization and provides loan servicing functions to all four JPMorgan lines of business. These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration and collateral perfection and management.

Vertical/Function: Flow Bi Lateral - Deal set up and Servicing

Location: Bengaluru

Job Title: Team Member/Sr. Team Member/Operational Analyst

Reports to: Loan Servicing Manager Title: Associate

Grade: 4XX

Type of role:

? Full-time

? Consultant/Contractor

? Intern

Shift/Working hours:

18:30 Hrs. - 03:30.Hrs IST

Key Responsibilities

Operational Excellence

• Work extensively with the Market/Under writers, Client Service groups and Bankers to setup New Loans, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation using multiple loan platforms/Credit applications
• Ensure all SLA's (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
• Process with high levels of accuracy to ensure transactions do not lead to Financial losses or Risk events
• Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
• Comply with audit and compliance regulations for internal and external audits
• Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers
• Ensure timely escalation to Senior management, as appropriate
• Maintain 100% client satisfaction that is received through i Survey scores
• Follows up on deficient documentation with relevant stakeholders
• Be an SME in the process and understand the upstream and downstream process
• Analyze the process flow and suggest improvements to eliminate redundant steps through effective value stream mapping

Talent

• Team Player : be an effective team player, leading and participating in various engagement activities not just limited to process
• Take ownership of career through self-learning and utilizing various online and instructor lead training / coaching modules in JPMC
• Working successfully with others, valuing, and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
• Knowledge sharing and effective hand holding of new joiners through the Buddy program
• Ensure all mandatory/compliance training timelines are adhered
• Develop Domain expertise across multiple lines of business to become Subject matter experts
• Participate in periodic procedural reviews and suggest areas of enhancement

Key Responsibilities

Innovation

• Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario's
• Ability to identify changes to processes and procedures to improve productivity and efficiency

Key Skills & Attributes

• Bachelor's degree in Commerce/Accounting preferred
• 1 - 4 years of work experience, preferably in Banking/Mortgage/Financial Analysis and Loan Operations
• Candidate should be open to work in night shifts
• Strong verbal & written communication to effectively communicate with various stakeholders and across levels
• Manage the complex requests with minimum supervision and independently make the decisions related to the process
• Preferable knowledge on aspects of Financial Statements, MIS reporting, Credit Agreement and other loan documents
• ACBS/VLS/LIQ servicing system knowledge preferred
• Demonstrate the attributes of flexibility and accountability
• Excellent interpersonal skills to work effectively in team environment
• Attention to detail and problem solving skills
• Client relationship and time management
• MS Office skills
• Strong problem solving skills to undertake analysis, resolve issues/problems related to the process
• Risk & control mindset
• Experience in driving small projects

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.