Job Description

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About JPMorgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. JPM is comprised of four business segments, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management. Wholesale Lending Services (WLS) provides loan servicing functions to all four JPMorgan lines of business.

About Commercial Banking & Wholesale Lending Services

At JPMorgan Chase, Commercial Banking ("CB") serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking.

Business Banking ("BB"), a division of Consumer and Community Banking, provides deposit, credit, and cash management services to companies with up to approximately $20 million in annual revenue.

Asset & Wealth Management serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management ("WM") businesses.

The Wholesale Lending Services (WLS), Transformation & Simplification Business Associate is a position within the JPMorgan Chase Wholesale Lending Services leadership team. The position requires a results-focused, influential and process-disciplined leader with a strong technical acumen to deliver against an extensive future-state roadmap.

Key Responsibilities

Transformation & Simplification Excellence

• Create and manage the product backlog and Business Requirement Document.
• Coordinate with business to understand their process and should be able to prepare Process map using BPMN tools.
• Prepare Test scripts for regression testing of a Workflow application.
• Lead/Conduct analysis of processes/system/interface/data breaks and produce solution designs.
• Research and implement tools that will accelerate new onboarding efforts, by improving the processes for data analysis, current state process analysis and project tracking.
• Collaborate with other members of the team to enhance user experience, balancing backlog, and obtain real-time feedback on priorities .
• Foster relationship with Technology partners to develop robust roadmap for application refreshes, future functionality (API's, Workflow Tool, Reporting, Manual/ Automated testing), backlog execution and application architecture simplification .
• Implement resource, governance and organization structure to deliver the transformational initiatives as required in order to deliver results in a complex environment
• Exhibit ownership in managing partnerships by working closely with cross-functional stakeholders across WLS, Technology, & Business leaders.
• Effectively communicate to provide regular updates to WLS leadership and the firm, including presentations, executive summaries and summary metrics.
• Prioritize the development backlog according to current business needs, value, and return on investment (ROI).
• Communicate the business goals and product vision before and after every sprint to keep the team on the same page.
• Engage with customers and define their needs to translate them into functionality or the user experience design.
• Lead planning meetings, retrospectives, and reviews with the development team.
• Track development progress during every sprint.
• Review the backlog and make decisions on the functionality that will be developed in the next sprint.
• Make any necessary changes to the project based on business goals and market conditions..
• Communicate with all other stakeholders on the status of product development.

Talent

• Business reengineering, large data handling and problem-solving skills. Logical acumen with keen attention to detail.
• Excellent analytical skills and an informed, evidence-based approach.
• Think strategically and tactically to design and implement deliverables with the flexibility to adjust to new innovations, regulations and priorities.
• Ability to effectively prioritize and execute tasks while under pressure.
• An interest and understanding of project management techniques and business analysis. Commercial awareness, time management and interpersonal skills.
• Excellent communication skills, with the ability to talk and present to a range of audiences, sometimes acting as a translator between parties.
• Experience working in a team-oriented, collaborative environment.
• A strong interest in business and business development and fair understanding of information technology.
• Create and deliver functional training on products/modules. Mentor team from a functional perspective to ensure delivery of the module.

Key Responsibilities

Innovation

• Contribute ideas / areas requiring improvements/best practices based on project implementation, team feedback etc.
• Must possess process simplification and automation mindset.
• Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario's
• Ability to identify changes to processes and procedures to improve productivity and efficiency
• Develops personas either alone or in conjunction with a team including user experience experts.

Key Skills & Attributes

• Bachelor's Degree with 5-10 years' experience including minimum of 3-4 years of experience as a business analyst or product manager for a Workflow application or Low/No Code platform.
• Previous expertise and a true passion for process innovation, design, and digital technology with proven success delivering complex, large scale initiatives.
• Should have Banking or financial services domain Knowledge.
• Demonstrated project & product management & leadership experience in financial services
• Demonstrated experience managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Excellent judgement and independent decision-making ability.
• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities.
• Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.