Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
EY GDS Content Center of Excellence is a fast-growing team of talented copywriters, editors, content strategists, thought leadership writers, technical writers and editorial managers. People in the team provide support for key global EY publications and campaigns.
We are looking for accomplished technical writer with strong research and content creation skills. In this role, you will prepare, review, revise and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation, with very little guidance or supervision. You will synthesize business requirements and help support on strategic or deeply complex documentation scenarios in a cross-team environment.
Your key responsibilities

• Create and review user/administrator guides, installation guides, video tutorials, online help, and developer documentation for products/services
• Collaborate with cross-functional teams to analyze the business problem and the communication/training requirement
• Identify information gaps, gather process/application knowledge and conduct audience analysis to define the informational architecture and appropriate instructional design approach
• Write crisp, concise and easy-to-follow technical documents
• Organize and present information through diagrams, flow charts and process flow maps
• Evaluate organization structure to help improve content management
• Provide recommendations on best practices in technical documentation to customers
• Schedule the writing deliverables, review the content deliverable quality, serve as the liaison between the product team and the content/creative team
• Ensure that the content is compliant with EY brand guidelines and Microsoft Manual of Style for Technical Publications
• Lead documentation initiatives and drive guidelines and best practices for the technical writing function
• Create content for state-of-the-art applications for a diverse range of user groups from across the best-in-class companies

Skills and attributes for success

• Enterprising and independent with the ability to multitask, prioritize and own projects end-to-end
• Exceptional ability to exercise user empathy to ensure usability and productivity of the products
• An eye for informational architecture
• Ability to understand how complex systems work and translate the technical jargon into simplified documents
• Familiarity with recent tools and technologies and the basic logical working of tools and platforms
• Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure
• Logical and structured in thought and communication; ability to accurately comprehend ideas, expectations and concerns
• Ability to clearly communicate complex messages to a variety of audiences
• Excellent verbal and written communication skills
• Detail oriented and problem-solving mindset

To qualify for the role, you must have

• At least 8-9 years of related experience
• Bachelor's or master's degree, preferably in English literature or mass communication

Ideally, you'll also have

• Working knowledge of tools such as Visio, Snagit and RoboHelp
• Aptitude and willingness to continually expand your core skillset

Technologies and tools

• Proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat/PDF-XChange
• Knowledge in Project Management tools and methods

What we look for

• An eye for informational architecture
• Ability to understand how complex systems work and translate the technical jargon into simplified documents
• Proven record of independently managing the end-to-end documentation creation process
• Familiarity with recent tools and technologies and the basic logical working of tools and platforms
• Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Skills Required