Job Description

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About the Role:
Relationship Managers (RM) are a part of the Bank's sales force whose primary responsibility is to get
customers for the bank and explore new business opportunities. RMs manage a team of executives responsible
for selling loan products to the customers based on their needs and growth of the lending book of the area
through NTB acquisition as well ETB portfolio They will ensure mapping of market and customers according
to their need and handle queries to ensure customer satisfaction.
Details of the Role:
Department CBG Grade AM/DM/M/SM
Sub-Department SBB- CBG Reporting (Business) SM/AVP/VP
Location Reporting (Matrix)
Key Responsibilities:
Ensure achievement of the Top line Business Targets by sourcing business through channel teams.
Building and nurturing relationships with the bank branches and by cross-selling other products
Responsible for launching new products in market
Ensure key customer satisfaction through customer service of the highest quality
Handle all end to end activities related to the product i.e. from Login to Disbursement
Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows
Responsible for acquisition of channel partners for sourcing products - Connectors
Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with
existing clients
Prevent/ minimize the fraudulent/risky proposals entry into the system
Act as Absolute owner of the Mapped book & manage the Customer Life Cycle.
Renewals & Deferrals Management
Manage the Portfolio Health, DPDs & the timely interest servicing
Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs
Responsible for the productivity of the Relationship officer if mapped.
Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi &
others available to extend faster & better experience.

Qualifications:
Graduation/post-graduation from a recognized institute
2+ years sales experience.
Role Proficiencies:
Strong sales orientation
Proficiency in managing complex client relationships, diverse stakeholders
Knowledge of industry, technology, marketing, and product trends
Knowledge of regulatory guidelines and norms
Capability to handle pressure and meet deadlines
Competence in managing within a dynamic, priority-setting environment
Strong risk and compliance mindset
Adept at communication and interpersonal skills
Skills:
Refer to the
About Company:
Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses