Job Description

About JPMorgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. JPM is comprised of four business segments, Consumer & Community Banking, Commercial Banking, Corporate & Investment Bank and Asset & Wealth Management. Wholesale Lending Services (WLS) provides loan servicing functions to all four JPMorgan lines of business. About Commercial Banking & Wholesale Lending Services At JPMorgan Chase, Commercial Banking ("CB") serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. CB is comprised of Middle Market Banking & Specialized Industries, Corporate Client Banking & Specialized Industries, Real Estate Banking, Commercial Term Lending and Community Development Banking.

Business Banking ("BB"), a division of Consumer and Community Banking, provides deposit, credit, and cash management services to companies with up to approximately $20 million in annual revenue.

Asset & Wealth Management serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management ("WM") businesses. Wholesale Lending Services (WLS) exists within Commercial Banking Global Services organization and provides loan servicing functions to all four JPMorgan lines of business. These functions include loan documentation, closing and funding, payment and fee processing, syndication loan and trade processing, credit administration and collateral perfection and management. We are seeking a Contract Lifecycle Management (CLM) Product Owner to lead the development and execution of the CLM strategy to automate and streamline contract processes. This role will define program scope and timeline, engage stakeholders, get agreement on roles and responsibilities, design governance structures, establish milestones, drive prioritization, scale rollout, operationalize processes, configure CLM workflows, monitor progress, escalate issues, and ultimately successfully deliver the strategic CLM program. Key Responsibilities Transformation & Simplification Excellence

• Build and maintain relationships with all key internal and external stakeholders and get agreement on roles and responsibilities
• Design end-to-end change management plans to transition from current state to target operating, process or solution models. Driving the adoption of new technology, organizational structures, and responsibilities will be crucial to success in this role
• Define program scope, as-is & to-be states, timeline, and governance structures, and obtain stakeholder buy-in
• Identify, evaluate and communicate all issues, risks, decisions, and dependencies to move projects forward on multiple workstreams concurrently
• Establish core project execution team structure within business or functional areas to identify business requirements
• Determine and track key performance indicators to measure success, monitor progress, justify investment, and manage budget
• Ensure smooth transition from project phase to business-as-usual operations
• Prepare and deliver executive updates and presentations for the Management Team, program stakeholders and the Firm's Operating Committee where CLM is a topic for discussion
• Orchestrate strategic roadmap, define rules of engagement and prioritize scale rollout
• Collaborate with Implementation and Customer Readiness for change awareness, and conduct training for successful releases
• Perform competitor/industry research/benchmarking leveraging public/non-public sources
• Contribute to CLM workflow configurations, custom reporting, leverage AI capabilities, etc.

Talent

• Bachelor's Degree with 10 - 12 years' experience including minimum of 3-5 years of experience in business analysis or loan servicing work, preferably for commercial lending or experience in a Back office/Financial industry
• Relevant experience in a relevant Operations management role, ideally with expertise in CLM
• Proven ability to deliver large scale, firmwide industry/regulatory change projects
• Strong leadership, management, influencing, interpersonal, and communication skills, both written and verbal
• Accountability and ownership with the ability to "invent with intention" and "get things done"
• Balanced stakeholder management approach that achieves team alignment and results
• Excellent organizational skills with keen attention to detail and accuracy
• Enthusiastic, self-motivated team player with a strong interest in learning, creating efficient processes and a seamless user experience
• Tech-savvy and well-versed in legal enterprise software, tools, and applications, including familiarity and practical expertise with CLM software products
• Familiarity with Agile, Scrum, and/or XP development methodology
• Highly proficient in MS Word, Excel and PowerPoint

Key Responsibilities Innovation

• Contribute ideas / areas requiring improvements/best practices based on project implementation, team feedback etc.
• Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario's
• Ability to identify changes to processes and procedures to improve productivity and efficiency
• Develops personas either alone or in conjunction with a team including user experience experts.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.