Job Description

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Digital, Data and Product (DDP) is leading the Commercial Bank\'s (CB) evolution into a design-led, product-driven, digital-first organization to meet the rapidly changing needs of our clients and deliver intuitive products at speed and scale. CB Sales Enablement plays a critical role within DDP to empower sales teams and partners through a cohesive ecosystem of sales tools and training resources.

As a Customer Success Associate, you will help ensure our product delivers value by establishing success measures, monitoring progress, and turning data into insights to increase platform\'s positive impact on the business. You will help Product teams make data-driven decisions to better meet the needs of our users and improve business results.

Job responsibilities

• Identify and measure success factors which contribute to an overall product health map
• Review and understand application usage patterns and collaborate with Product Manager counterpart to offer insights into product improvements
• Manage standardized reporting and analytics for consumer experience (e.g., OKRs and KPIs reporting)
• Monitor progress toward KPIs/OKRs, understand gaps, and provide solutions to bridge gaps
• Set, capture and contribute to the product team a deep knowledge of our users and customers, and the data about how our customers engage with our products.
• Deeply understand needs of customers and their entry point to adopting the product
• Drive customer adoption (including understanding barriers)
• Review and manage customer feedback and seek to improve the customer experience

Required qualifications, capabilities, and skills

• 3-4 years of experience in customer success and/or analytics field
• Smart thinker, innovator, decision-maker
• Effective leadership skills
• Strong analytical, organization, and communication skills
• Strong sense of responsibility and accountability
• Working knowledge of Microsoft Office Products

Preferred qualifications, capabilities and skills

• Strong PowerPoint and presentation skills
• Working knowledge of Salesforce, Jira, or Confluence is a plus
• Experience in B2B SaaS company is a plus

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

JPMorgan Chase