Job Description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Ensures guests are well looked after, from the moment they arrive to the time they leave Enquires whether guests are satisfied throughout the Event Offers attentive service to guests, adapting to any constraints Establishes good relations with guests, offering advice and fostering customer loyalty Takes part in inventories and manages stocks under his/her responsibility Increases revenue for the point of sale through additional sales techniques Prepares and analyses financial reports/results and implements corrective actions as necessary Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality. Ensures strict adherence to Events Internal bill settlement policy, as per the company/hotel guidelines. Organizes the work for the team, including the need to multi-skill in employees for job requirements Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc) Continuously takes initiatives to enhance and improve the team member's product knowledge. Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc. Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history. Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly Takes the global level of activity into account when managing the flow of events in the Hotel. Checks the quality, speed and overall efficiency of the team/ events staff. Ensures that the Back of the house service areas are maintained as per the hotel standards

Qualifications

Bachelor's Degree Minimum 2 years of experience in a similar role Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are Work With Purpose Grow, Learn and Enjoy * Explore Limitless Possibilities