Job Description

AREAS OF RESPONSIBLITIY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies


Develops and implements strategies for achieving individual catering sales goals


Monitors status regularly and adjusts strategies as appropriate


Achieves catering sales goals by developing and implementing sales strategies


Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts


Makes outside sales calls to prospective catering customers


Clarifies customer requirements and suggests alternative menus, themes, etc.


Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed


Negotiates sale of catering sales functions


Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities


Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction


Ensure all materials used are in accordance with brand standards


Maintains proper flow of information to sales team, reviews work file of assigned accounts


Communicates clients' requests to all departments in an effective and timely manner


Works with sales team for additional business opportunities as appropriate


Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions


Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations


Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


Performs other duties required to provide the service brand behavior and genuine hospitality


Adheres to hotel policies and procedures


Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance


Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position


Develops and participates in Hotel promotions as required


Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.


Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position


Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment


At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

Minimum one - three years hotel catering or convention experience


Local market knowledge preferred


High school diploma required, bachelor's degree preferred


Experience managing to brand standards


Able to collaborate effectively with other hotel employees and managers to ensure teamwork


General knowledge of contract laws


Proficient computer skills including Microsoft Office suite


Strong verbal and written communication skills


Strong negotiation skills


Strong mathematical skills


INDMANAGE