Job Description

We are looking for a detail-oriented

Order Management Executive

to oversee daily operations of our

Shopify store

. The ideal candidate should have hands-on experience managing Shopify websites, processing customer orders, coordinating with logistics, and ensuring a smooth post-purchase experience. This role combines

operations, website management, and customer interaction

, making it ideal for someone who understands the full e-commerce cycle.

Key Responsibilities

Manage and process all customer orders through

Shopify

-- from placement to fulfillment. Coordinate with warehouse/logistics teams to ensure timely dispatch and delivery. Update and maintain product listings, pricing, and inventory on the Shopify website. Handle customer queries and complaints via email, chat, and calls in a professional manner. Monitor and resolve order discrepancies, returns, cancellations, and refunds. Ensure accurate tracking information and communicate proactively with customers. Collaborate with marketing and design teams to update website banners, offers, and collections. Generate order and sales reports for internal tracking and analysis. Identify and report any technical or order-related issues on the Shopify platform. Work closely with courier partners and maintain SLAs for customer satisfaction.

Key Skills & Qualifications

2-4+ years

of experience in Shopify store operations or e-commerce order management. Strong working knowledge of

Shopify Admin

, product uploads, and order management features. Experience handling

customer communication

and resolving queries. Familiarity with

payment gateways

,

shipping dashboards

, and

inventory sync tools

. Excellent written and verbal communication skills. Strong problem-solving ability and attention to detail. Proficiency in Excel/Google Sheets for order tracking and reporting.

Preferred Qualifications

Experience working with

Shopify apps

for order fulfillment, customer chat, and CRM. Understanding of

Shopify analytics

, returns, and discount management. Prior exposure to

e-commerce logistics

and

after-sales support

. Bachelor's degree in Business, Commerce, or related field.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Paid sick time
Work Location: In person