Job Description

About Us:

Join our dynamic e-commerce team! We are a growing company that operates across major online marketplaces such as Amazon, Flipkart, and Myntra. Our mission is to provide seamless shopping experiences to our customers by offering high-quality products and outstanding service.

Job Summary:

As a Catalogue Associate, you will play a crucial role in managing and enhancing our product listings across various e-commerce platforms. This entry-level position is perfect for individuals who are meticulous, process-oriented, and eager to kick-start their career in e-commerce.

Key Responsibilities:

- Create and maintain accurate product listings on e-commerce platforms like Amazon, Flipkart, and Myntra.

- Ensure all catalogue information is structured and aligns with our organizational standards.

- Collaborate with cross-functional teams to organize and update the product catalogue consistently.

- Monitor and respond to customer inquiries and emails promptly, ensuring high levels of customer satisfaction.

- Manage the overall health of the seller account, including compliance with marketplace policies.

- Stay updated with new developments and changes in marketplace policies and technologies to continuously optimize our listings.

Voice of Customer (VOC) Complaints Management:

In this role, you will be fully accountable and responsible for handling VOC complaints on a standalone basis, ensuring end-to-end resolution. This includes owning the process from identification to closure, with clear accountability for timely and effective outcomes.

Standalone Responsibilities:

- Analyze incoming VOC complaints and issues to identify root causes, patterns, and opportunities for improvement.

- Resolve complaints end-to-end by coordinating with relevant teams, implementing fixes, and verifying resolutions to prevent recurrence.

- Document all actions taken, resolutions achieved, and lessons learned, maintaining transparency and accountability in reporting.

- Escalate complex issues only when necessary, while taking personal responsibility for following up until full resolution.

- Track and report on VOC metrics, such as resolution time and customer satisfaction scores, to demonstrate accountability in performance.

Job Type: Full-time

Pay: ?22,000.00 - ?30,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person