Job Description

1. Job Summary

The Cashier / Teller is responsible for handling day-to-day cash transactions, ensuring accurate record-keeping, and maintaining excellent customer service standards. The role involves managing deposits, withdrawals, and other member-related transactions efficiently and in compliance with the organization's operational, audit, and KYC/AML policies.

2. Key Responsibilities

A. Cash Handling and Transactions

Receive and disburse cash accurately against valid instruments such as vouchers, cheques, or withdrawal slips. Handle deposits, withdrawals, loan repayments, and account payments. Maintain and balance daily cash transactions at the end of each working day. Verify cash denominations, detect counterfeit notes, and maintain proper cash custody. Ensure that all transactions are recorded promptly and correctly in the system.

B. Customer Service and Relationship Management

Greet and assist customers courteously, maintaining a professional and friendly approach. Address customer queries, requests, and complaints effectively within the defined service time. Provide information to customers regarding account balances, deposits, withdrawals, and product details. Educate customers about society's financial products, services, and digital channels (e.g., online payments, mobile app, etc.). Promote cross-selling of society's products such as Fixed Deposits, Recurring Deposits, and Loan Schemes. Maintain confidentiality and ensure trust and satisfaction in every customer interaction.

C. Records and Reporting

Maintain up-to-date registers, ledgers, denomination slips, and cash balance sheets. Assist in preparing daily cash reports, reconciliations, and submission to the Branch Manager/Accounts section. Support internal and external audits by providing required documentation and reports.

D. Compliance and Security

Follow all KYC, AML, and internal audit guidelines strictly. Ensure secure handling and storage of cash, keys, and transaction documents. Immediately report any irregularities, discrepancies, or suspicious transactions. Maintain a clean, organized, and professional counter area.

E. Coordination and Support

Coordinate with other staff and departments to ensure smooth branch operations. Assist in deposit collection drives, loan disbursement, or other member service activities as directed. Support branch operations during peak hours and ensure end-of-day reconciliation.

3. Required Qualifications and Skills

Education:

Graduate in Commerce / Finance / Business Administration (preferred).

Experience:

1-3 years of relevant experience in a cooperative society, bank, or financial institution.

Skills and Competencies:

Strong numerical and accounting accuracy Excellent communication and customer-handling skills Proficiency in computer operations (MS Office, Tally, or Core Banking Software) High level of honesty, integrity, and punctuality Ability to work efficiently under pressure

4. Work Environment

Location:

Branch Office / Head Office counter operations

Work Hours:

As per branch working hours (may include weekends if required)

Nature of Role:

On-site, member-facing, and cash-handling position

5. Key Performance Indicators (KPIs)

Accuracy and timeliness of transactions Quality of customer service and feedback Compliance with operational and audit standards Error-free reporting and reconciliation Contribution to customer satisfaction and retention
Job Type: Full-time

Pay: ₹9,653.90 - ₹21,953.07 per month

Benefits:

Health insurance
Work Location: In person