Job Description

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Greet customers, including answering phone calls & directing customer inquiries to appropriate party.

Answer routine billing questions/issues from customers; take assistance of DM and / or store manager whenever required. Inform customers about services & schemes available and assess customer needs.

Receive and process all payments according to standard procedure.

Scan products, operate scanning equipment, and fix scanning issues whenever required.

Process credit and debit cards for payments, help customers use processing equipment properly.

Count money back to customer in an accurate and concise manner.

Generate bills & payment receipts, ensuring due compliance, and hand them over to the customer.

Reconcile revenue at the end of the day ensuring revenue equals receipts.

Resolve escalated issues with angry customers; coordinate with store staff as & when required.

Examine products being purchased for damages and price accuracy, coordinate with retail staff for product inquiries and price checks.

Provide a helping hand to store staff in sales during rush / peak hours.

Complete processes and maintain applicable paperwork and records.

Reconcile revenue at the end of the day ensuring revenue equals receipts.

. Taking home delivery calls and picking SKUs and after billing sending the order on prompt deliveries.

. Handling customer queries / complaints on phones or in person and giving them proper solution.

. Keeping record of Home deliveries and their payments and update management if any discrepancy is there.

. Calling customers for updating offers and colds calling to customers.

. Taking feedbacks from Customers.

. Should be having knowledge of Offers and products in the store.

. Help other departments if any staff is on leave or off.

. Managing own section for their cleanliness, order , Visual merchandising, customer requirement.

Job Types: Full-time, Permanent

Pay: ?14,000.00 - ?16,000.00 per month

Benefits:

Flexible schedule
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Cashiering or Billing in Retail store: 1 year (Preferred) RETAIL FOOD STORE EXPERINCE: 1 year (Preferred)
Language:

ENGLISH ,HINDI (Preferred)
Location:

Delhi, Delhi (Preferred)
Work Location: In person