Job Description

Description du poste

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JOB SUMMARY:


We are looking for an experienced and client - focused cash management service specialist to join our FCS team. This role is critical in supporting our India clients with their day-to-day cash management and digital banking needs.


KEY RESPONSIBILITIES:


Serve as the primary point of contact for clients with the clear objective of maintaining and building long-term relationships. Analyze customer requests and reminders Process and respond to customer requests within the given time frame (pre-defined indicators) Communicate to the concerned teams of the follow-up / resolutions of requests processed Enter / list customer requests in the customer request tracking tool & ensure that all information necessary for the resolution of the request is recorded in the tool and that the processing of the request follows the validated procedures Maintain records/documents to accurately document client requests and past discussions Inform customers of incidents that could potentially impact them and inform them of their resolution Escalate immediately the necessary teams in the event of atypical requests and recurrent / major complaints Co-ordinate with the internal teams for smooth implementation and resolution of client issues Ensure compliance with KYC, AML and regulatory requirements during the life cycle of the client journey.

Criteres de candidature

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Date de prise de fonction
01/04/2026
Niveau d'etude minimum
Bac + 3 / L3
Formation / Specialisation

+ Bachelor's degree in finance, Business or a related field. Minimum 3-6 years of relevant experience in corporate cash management / transaction banking either in multinational or private bank or a large corporate treasury. Proven track record of supporting clients on digital cash management solutions (onboarding, training and relationship management). Strong technical understanding of digital products offerings and India clearing systems. Analytical skills to interpret regular client requests, complaints and data to propose client training and improvements. Advanced MS Office skills (especially excel and Power point).
Niveau d'experience minimum
3 - 5 ans
Competences recherchees
Excellent interpersonal, organizational and client service skills Ability to work effectively in a highly collaborative team environment to ensure swift resolution and maintain client satisfaction Have a solution-oriented mindset to build long lasting relationships with clients Analyse, Maintain and Disseminate suitable MIS to the internal teams to derive key areas of concern, regular complaints with a focus to provide key insights Monitor and report on account performance, identifying opportunities for growth and improvement. Excellent attention to detail, solid follow-up skills, and the ability to think strategically and solve problems
Outils informatiques
Strong understanding of cash products for both domestic and cross-border transactions. Engage with operations and sales to build and maintain an effective customer service model that differentiates CACIB.
Langues
English

Entreprise Credit Agricole CIB

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Rejoignez les equipes de Credit Agricole CIB, la banque de financement et d'investissement du groupe Credit Agricole, 10e groupe bancaire mondial en taille de bilan. Nous accompagnons les grandes entreprises et institutions financieres dans leur developpement et le financement de leurs projets. Pionniers dans la finance responsable, l'engagement social et environnemental sont au coeur de nos activites. Integrer nos equipes c'est contribuer au developpement d'une economie durable. Vous evoluerez dans un environnement multiculturel, a la fois dynamique et stimulant, dans lequel vous serez encourage a innover et partager vos idees. Nous sommes une entreprise qui accompagne ses collaborateurs tout au long de leur parcours. Vous pourrez y developper vos competences et acceder aux larges opportunites de carriere qu'offrent la diversite de nos metiers et nos 30 implantations internationales. Notre culture repose sur la force du collectif et l'esprit d'ouverture, ou chacun est responsabilise et valorise. En agissant chaque jour dans l'interet de la societe, Credit Agricole CIB s'inscrit dans les valeurs du groupe qui est engage en faveur des diversites et de l'inclusion et qui place l'humain au coeur de toutes ses transformations. Tous nos postes sont ouverts aux personnes en situation de handicap. Vous souhaitez prendre part a notre mission ? Rejoignez nos equipes ! The Banker, Juillet 2025