Job Description

• Have deep knowledge of the process, policies and desk top procedures within their engagement
• Be aware of the client specific adjustments and deviations from the generic GPM process design
• Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes
• To enhance and re-design processes to ensure improvement within client context
• Drive Value back to client utilizing their process expertise
• Understand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech and actively seeks new opportunities for the application of CG Platform BluePrint components
• Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts
• Apply complex analytical models and problem-solving techniques and methodologies to the specific context
• Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
• Understand the cost drivers of the services and supports effective usage of them in the service delivery

• Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.
• Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.
• Initiates process optimization and standardization activities.
• Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.
• Handle complex client specific queries, issues or escalations within the client context

• Ensures correct and timely cash is applied accurately and timely
• Ensures clearing and reconciliations is performed in a correct and timely manner
• Ensure cash collection targets are met
• Escalates potential and significant cash forecast deviations to the Client.
• Identifies and escalates out-of-scope requests