Job Description

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.
Position Summary
The cash applications revenue analyst is responsible for accurately researching and applying client payments while providing excellent customer service internally and externally.

Role and ResponsibilitiesResearch and resolve unapplied or misapplied payments by analyzing customer accounts and open invoices Investigate and reconcile payments lacking complete remittance information to ensure proper allocation Research and log adjustment requests for accounts that require reconciliation activities. Accurately apply payments from various sources and ensure all transactions balance to the payment remittance documentation Meet or exceed productivity standards in the completion of daily and monthly assignments and accurate production. Collaborate with Billing, Collections, and Accounts Payable teams to resolve discrepancies and facilitate accurate payment processing Contact internal and external customers for additional information to enable timely payment applications. Answer and respond to internal and external calls/emails promptly (within 2 business days). Perform accurate cash application of payments from checks, wires, ACH, and credit cards Understand SOX controls as they relate to the job responsibilities and perform all tasks in a SOX-compliant manner. Identify and drive process improvement opportunities. Support and back up other team members as needed.


Mandatory SkillsProven experience in cash application and A/R payment processing Strong understanding of billing, accounts payable, and reconciliation procedures Knowledge of debits, credits, and general accounting principles High accuracy in data entry and transaction handling Proficiency in Microsoft Excel (including VLOOKUP and Pivot Tables) Effective verbal and written communication skills Ability to work in a fast-paced, deadline-driven environment Strong time management and organizational skills Quick learner with the ability to navigate multiple business systems Commitment to SOX compliance and internal controls


Preferred SkillsExperience working in Enterprise Resource Planning (ERP) software systems like Oracle Cloud Fusion, Microsoft Great Plains, or Bill.com Familiarity with quality improvement processes Exposure to ERP or financial systems used in healthcare or tech industries Bachelor's degree in accounting, Finance, or related field Experience in process improvement or automation initiatives Adaptability to evolving business processes and systems

Why Join Teladoc Health


A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.



Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.



Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.



Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.



Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.



Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.