Job Description

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Job Responsibilities:

• Conduct complex enquiries and investigations for problems that frontline contact centre teams cannot resolve.
• Provide required audit trail and documentation to support the work performed.
• Gather requirements and support the build of tools and processes to enhance the work of the C&C team
• Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys.
• Analyse current performance of the team and publish statistics and reports.
• Support and deliver training material for Contact Centre and Ops teams.
• Create and update playbooks for C&C Ops Team for new payment products.

Required Qualifications, Skills and Capabilities:

• Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation
• Knowledge and understanding of cards scheme/network, retail banking platforms
• Ideally previous payments experience/knowledge of Visa or MasterCard
• Basic knowledge of Mastercard rules, FPS / BACS / CHAPS / SWIFT scheme with a detailed understanding of at least one scheme
• Willingness to learn new schemes and rulebooks to support C&C Ops.
• Diverse product knowledge, with an ability to develop an understanding of new products
• Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
• Excellent communication and organisational skills

Preferred Qualifications, Skills and Capabilities

• Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions
• Ability to partner and influence across businesses and other support groups
• Control focus and mind-set at all times, whilst respectively challenging the status quo
• Attention to detail whilst being cognizant of materiality levels
• A relevant degree, accounting, or financial qualification would be beneficial

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About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase