Job Description

RIGHTS Project: Inclusion, Accessibility & Opportunities for the

Differently Abled in Tamil Nadu

TERMS OF REFERENCE FOR ENGAGEMENT OF

One Stop Social Care Service Centre - Case Manager cum Rehabilitation Manager

1.

BASIC DETAILS

TENKASI -I) KADAYANALLUR II) M.N. NALLUR


Duty Station

CHENNAI- I) SHOLINGANALLUR II) TEYNAMPET


TENKASI -2 (Two)


No of Engagements

CHENNAI- 2 (Two)


Language


English & Tamil


Required/preferred


Duration of Contract 24 months (Renewable subject to performance)


Reporting Officer Centre Manager-OSC

2.

BACKGROUND

i.

As per the Census (2011), Tamil Nadu is the sixth most populous state in India


with a population of 72 million, which includes the proportion (1.63 percent) of


Differently Abled Persons (DAP) compared to the national average of 2.21


percent. A study that used pooled data from the District Level Household Survey-



4 (2012-13) and Annual Health Survey 2nd updating round (2012-13) reveals that


there are 4550 differently abled persons amongst every 100,000 population in


Tamil Nadu, thereby indicating a much higher prevalence of disability in


comparison to the census data. Therefore, if one goes by the estimates of this


recent study, about 3.2 million people in Tamil Nadu would live with some form


of disability. Moreover, even these estimations appear on the lower side,


significantly since the definition and type of disabilities have changed to include


a larger population group since the promulgation of the Rights of Persons with


Disabilities Act of 2016.

ii.

Differently Abled Persons (DAPs) face multiple socio-economic constraints,


including poorer health outcomes, lower education levels, limited economic


participation, and higher poverty rates than persons without disabilities. They


often experience exclusion and barriers in accessing health services, education,


employment, transportation, information, care, and rehabilitation services.


Furthermore, households with disabled members are more likely to experience


material hardships-food insecurity, poor housing, lack of access to safe water and


sanitation, and inadequate access to healthcare. Thus, these limitations and


barriers hinder their full and effective participation in society and affect the


country's productive potential, the human capital. To increase human capital and


reduce the achievement gap among people with disabilities, a coordinated and


comprehensive package of interventions appears warranted for addressing the


individual and community contexts at multiple and systemic levels.

iii.

Tamil Nadu has always been a pioneer in the implementation of welfare schemes


for all sections of socially disadvantaged groups. Through its various initiatives


and schemes, the Department for the Welfare of the Differently Abled (DWDAP)


has extended full support to the differently abled people in their pursuit of full and


equal involvement in every aspect of society. The DWDAP is mainly responsible


for all administrative, statutory, and service delivery functions, which are


implemented through its well-experienced workforce at the state, district, and


local levels. The thrust areas of the DWDAP are prevention and early


interventions, special education, employment & vocational training, social


security (maintenance allowance, travel concession, assistance to NGOs), aids &


appliances, and barrier-free structure. Recently, DWDAP conducted a pilot project


in a few blocks of the state and has identified a need for a multi-sectoral, whole-



government, and capacity-building approach to care and rehabilitation of the


differently abled.

iv.

The RIGHTS Project focuses on three pillars: first, promote

inclusion

of all by


ensuring that persons with disabilities participate equally with others in any


activity and service intended for the general public, such as education, health,


employment, and social services; second, improve the

access

of specialized


programs by investing in specific measures for quality care, rehabilitation, and


support services; and third, provide

opportunities

for persons with disabilities for


completion of education, skills training, and market-linked employment


opportunities. However, to manage the project at the proposed scale, substantial


efforts would be required to build the current institutional capacity of the DWDAP


at all levels in terms of field units for administration, service delivery, supervision,


and monitoring, along with the autonomous capacity.

v.

The project would be managed through the Commissioner-ate for Welfare of the


Differently Abled (CWDA), led by the Project Director (PD) RIGHTS project


cum Commissioner CWDA, from now on, also referred to as PD, and would


have a team of consultants.


District Project Implementation Unit in each district will oversee the activities


at the district level, headed by District Differently Abled Welfare Officer


(DDAWO) and will have a team of District Project Officers.


One Stop Care Service Centres (OSC) will be established at each Revenue Sub


Division level. This will cater to all social care services in one place, including


providing and routing all social protection schemes and individual rehabilitation


for all age groups across 21 types of disabilities.

vi.

To provide the overall process coordination of successful delivery of the


RIGHTS project, the CWDA for its RIGHTS PROJECT is seeking an interested


and qualified person to be engaged as a

Case Manager cum Rehabilitation

Manager

in the One Stop Social care Service centre in each subdivision during


the project implementation.

3

i

OBJECTIVES AND SCOPE

Under the supervision of the Centre Manger- OSC the incumbent will be


responsible for the case management of all DAPs visiting the Sub Divisional


OSC.


Case manager cum Rehabilitation manger will serve as patient advocates to


support, guide and coordinate care for Differently abled person, families and


caregivers as they navigate their rehabilitation and wellness journeys

ii

The Case Manager cum Rehabilitation manager will be responsible for the


following.


Reach out to each DAP reaching the Centre to assess their needs, appraise the


situation, and listen to their concerns.


Develop a detailed individual plan of action to meet these needs, set goals, and


find necessary resources to meet the goals.


Provide information to DAP/caretakers on beneficiary-oriented schemes and


programs.


Assist DAPs/caretakers to access program and scheme welfare benefits by


consolidating department-wise beneficiary-oriented schemes and programs,


and follow up with concerned departments through DDAWO and district


convergence committee.


Offer initial counselling for Differently abled Person in either individual or


group settings else if found critical refer the case to Psychologist.


After identifying each case, refer to the appropriate rehabilitation specialists


available at the Centre depending on the case assessment.


Consider personal and environmental factors while deciding for the proper


treatment.


Ensure DAPs/caretakers easily lobby with all the other thematic specialists for


their detailed assessment with follow-up visit dates, referral support services,


etc., documented in the case sheet of every individual DAP.


Coordinate with service provider NGOs at the Block OSC with follow-up visit


dates, referral support services, etc., documented in the case sheet of every


individual DAP.


Consult with the Subdivision Officer for Differently Abled regarding any


resource requirement if not available at the Centre.


Keep comprehensive records of DAP's progress throughout the process,


including every call, and referral.


Maintain confidentiality, respect privacy, and preserve the DAP's routine and


independence as much as possible.


Stay in touch with DAPs post their case assessment to monitor the progress


made as per the recommendation/s and record them for future reference.


Facilitate periodic (once every three months- on a fixed date) caretaker training


with the thematic specialists, to explain to them on prognosis against the goal


set, GRM, understanding developmental need perspective of caretakers, etc.,


Support DAPs/caretakers in their Grievance Redressal process, capacity


building, nurturing peer support groups, supporting with teleconference


support, etc.,


The rehabilitation cum Case manager may be the Grievance Redressal Officer


(GRO) for the Subdivision level activities and works on resolving the issues


raised from various levels.


Any other relevant task/ activity as assigned by Subdivision Officer for


Differently Abled.

4

REPORTING AND REVIEW

The Case Manager cum Rehabilitation manager will report to Centre Manager - OSC

5

EDUCATIONAL QUALIFICATION AND EXPERIENCE

The Case Manager cum Rehabilitation manager requires dynamic, experienced, and


analytical professionals with demonstrated experience in programs related to disability.

i)

Case Manager cum Rehabilitation Manger should possess a valid Master's degree


in any rehabilitation science/master's degree in Physiotherapy/Occupational


Therapy/ Speech Therapy/ Special education/ psychology.

ii)

Preferably 3 years post-qualification experience in areas relating to service delivery


for persons with disabilities, particularly in care, support, and rehabilitation services


is preferred.

iii)

Demonstrated understanding of case management and data collection with data


analytics as an additional qualification


Preference will be given to Differently Abled Person

6.

Skills Required

i)

Knowledge of community resources and counseling/ social work practices


with DAPs


Must possess strong communication and persuading skills and problem


management strategies.


Capability to collect, record and analyze data.


Computer proficiency and good knowledge of MS-office, or equivalent


computer applications are required.


Ability to work in a variety of settings with culturally diverse families and


communities.


Possess good documentation and listening skills.


Ability to work independently with strong sense of focus, task-oriented, fair,


open personal qualities, clear sense of boundaries.


Good written, verbal communication, and report writing skills in English and


Tamil.


Ability to work in teams and liaise well with others.


Should have an outstanding social rapport skill


Willing to travel to remote locations/ blocks/ areas within Sub Division as and


when required.

7.

Remuneration

i)

The remuneration for the Case Manager cum Rehabilitation Manager- OSC would


be Rs. 35,000 per month. Only travel expenses will be paid additionally as per


actuals. The Case Manager cum Rehabilitation Manager will be at Subdivision


level OSC during the contract period. The Case Manager cum Rehabilitation


Manager may require travel as per Project requirements.

ii)

The Case Manager cum Rehabilitation Manager will have to attend OSC on all


working days unless on an official tour as approved by Centre Manager. The Case


Manager cum Rehabilitation Manager may also be required to attend office on


holidays as and when desired by PD/DPIU/SPIU/ other higher officials to dispose


of urgent matters.

However, no extra remuneration will be paid for attending

the office on holidays.