Job Description

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Responsibilities

• Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem /SaaS)
• Responsible for improving Digital Employee experience (DEX).
• Communicate findings and recommendations clearly to internal stakeholders and clients
• Support project planning, scoping, and execution with a focus on quality and efficiency
• Developing custom instructions for workplace experience and Selfheal capabilities for devices.
• Guarantied state rule creation and deployment.
• Device Stability and Experience monitoring and troubleshooting.
• Tachyon agent and Server Health monitoring.
• ITSM connect with Tachyon
• Desktop management integration (OS Patching, Software Delivery)
• Inventory Management for endpoints
• Collaborate with other collaborators to build, test, and release automation and selfheal capabilities.
• Work with 1E Vendor for any raised issues related to 1E Solutions and Platform.
• Train support staff and help with technical issues as necessary
• Work with client organizations to identify and address business needs
• Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau)
• Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities.
• Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations.
• Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients.
• Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities.
• Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks.
• Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives.
• Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards.
• Mentor and guide junior analysts and contribute to best practices
• leading cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights
• Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact
• You will be responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving
• You will be responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers

Desired Skills and Qualifications

• B.Tech/B.E. in Any Specialization, MCA in Any Specialization,M.Tech in Any Specialization, Any Bachelor's degree.
• Experience of working on 1e Tachyon
• Experience of working on other 1E tools such as Nomad/Shopping/Nightwatchman etc.
• Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting.
• Experience in Nexthink, SysTrack
• Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System. Understanding of JSON, XML formats.
• Experience of consuming API.
• Understanding of Windows server and client administration.
• Good understanding of Group Policy, DNS and DHCP administration.
• Experienced in enterprise endpoint management solution including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne.

Nice to have skills:

• Problem-solving attitude
• Collaborative team spirit
• Good communication skills with the ability to represent in global meetings/forums/customers.
• Good understanding of network infrastructure.
• Knowledge of Cloud Technologies.
• Excellent problem solving/analytical skills

Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet a deadline
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
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