Job Description

Job Category: Applied R&D
Degree Level: Bachelor's Degree
:
As a Care Engineer for Nokia Mediation, you'll deliver end-to-end global support while combining technical expertise with hands-on development-owning code customizations, fixes, and delivery to customers. You'll act as a technical leader and mentor, contributing to global improvement initiatives and serving as a Subject Matter Expert. While the role is primarily remote, it may occasionally involve on-site customer visits. You'll also be part of a 24x7 support rotation, ensuring high service availability across supported regions.
Responsibilities:

• Deliver end-to-end (L2-L4) support for Nokia's Digital Business suite-primarily Nokia Mediation-ensuring timely resolution of customer issues within SLA through root cause analysis, solution delivery, and source code fixes.
• Meet and exceed Care quality standards and KPIs while actively contributing to a high-performance, innovation-driven support culture.
• Collaborate with cross-functional teams to address support and project-related needs efficiently and effectively.
• Engage directly with customers, requiring strong communication skills and the ability to manage expectations in high-pressure environments.
• Participate in 24x7 emergency support rotations, while contributing to continuous improvement initiatives focused on Care efficiency, product enhancement, and overall customer experience.

Qualifications:
You have:

• A Bachelor's / Master's degree or equivalent with over 12 years of hands-on experience in technical support, service deployment, or software development for complex software applications, including L3/L4 support and R&D involvement
• At least 10 years of practical expertise in UNIX/Linux scripting with strong proficiency in operating systems and shell environments
• Proven experience with databases and programming languages, including RedisDB, Postgres, MariaDB, Oracle, Hadoop, SQL, Java, C, Perl, and PL/SQL
• Strong knowledge of networking, IP protocols, and cloud technologies, along with virtualization and clustering platforms such as OpenStack, VMware vSphere, OpenShift, and Kubernetes

It would be Good if you also had:

• Motivated, independent, and able to build and maintain good relationship with customers and internal stakeholders

About Us:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About the Team: As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.