Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
:
In this role with your advanced technical and product support knowledge you will thrive in the Care service delivery team. In this global, 24x7 support environment, you will take ownership of complex troubleshooting cases, particularly at the solution/system level. You will also serve as the primary interface to R&D, escalating customer issues and ensuring their resolution through proactive follow-ups.
Responsibilities:

• Identify and proactively solves demanding problems and communicates them to key stakeholders.
• Participate as an expert in IMS/VoLTE technology area in customer issues via ticket handling and projects.
• Participate in emergency and 24/7 duty for global IMS customers and Engage with virtual teams and collaborate to arrive at a feasible solution.
• Drive knowledge sharing and enhance networking.
• Implement, integrate acceptance tests, care & R&D for telecommunication Products like sCSCF, iCSCF, iBCF, BGCF, eCSCF, Application Servers, Session Border Controller.
• Manage 4G VoLTE Call flow like 4g-4g, eSRVCC, Conference, 5G VoNR etc.
• Drive root cause analysis for complex customer tickets as subject matter expert.

Qualifications:
You-Have:

• Engineering Graduate in Telecom/IT/Computer Science/Electronics with 8+ years' experience in Telecom care/support role.
• Practical knowledge of OpenStack administration and Docker, K8S concepts, and their application in Cloud Native products.
• Hands-on experience with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA, 5G Signaling Protocols.
• Lead the solutioning for the complex customer issues reported in emergency or standard tickets.

Nice-to-Have:

• Exposure or past experience of working on CFX-5000 & Nokia TAS, or either one.
• Flexible to travel for project/issue onsite on short notice and/or join customer critical activities.
• Can manage uncertainty and pressure at work.

About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
.
About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

.

Skills Required