Job Description

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Responsibilities:

Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. Understand if the patient has any additional requirements - medications, labs, dietitian, physiotherapists etc. To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported To smartly handle patient queries and provide responses from pre-defined FAQs. Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician Develop and implement individualized care plans that address the unique needs of high- risk patients. Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques Provide wellness, lifestyle and diet tips wherever deemed necessary Proactively identify if the patient is showing any symptoms or deviation from his care path To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance

Skills:

Excellent knowledge and interpretation of medical conditions and medical terminologies Effective Patient medical history-taking skill Coaching the patient to be compliant with different medical parameters Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity Active Listening skills, being compassionate with the patients Passionate about the role and have patient care as a priority A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form Collaboration is key; should be a team player and can bridge the gap across all departments.

What excites us:

An investment in you as an individual - we value traits like proactiveness, curiosity, empathy and the zeal to acquire new learnings and knowledge. We live these values by focusing on the well-being, progress, and success of every individual in our growing company

A good level of self-awareness and humble confidence: You know your craft well enough to know your shortcomings and are open to making mistakes and learning together

The ability to think and understand quickly

A professional who has a proven track record of success in a client-facing role along with managing high-performing team members

An Individual who is keen to explore & demonstrates qualities of innovation & strategic thinking

What excites you:

Own the process outcomes and the entire coaching delivery

An ability to bring clarity and simplicity to an ambiguous problem space

The platform to explore new opportunities & contribute to various health coordination services

Collaboration with cross-functional partners - for example, Quality, Product, Program Management and Compliance teams

Ability to develop insights into patient behaviour, data change patterns & other valuable clinical insights

Direct patient interaction and opportunity to engage, change patient behaviours and contribute towards a healthy living

Educational Qualification:

M. Sc., Psychology (or) Counselling Psychology (or) MSW (or) M. Sc (Nutrition Science or Forensic Science)

Preferred Language:

English & Kannada are Mandatory. Tamil, Telugu, and any other regional language is beneficial

beneficiary

Job Types: Full-time, Permanent, Fresher

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Clinical: 1 year (Preferred)
Language:

Kannada, English, Tamil, Telugu (Preferred)
Work Location: In person