Job Description

Responsibilities:

• Cards operations specialist will be responsible for timely and accurate monitoring of all cards exceptions, This will involve (but not limited to) -
• Daily review of declines , errors dashboard, investigation of all exceptions to identify the resolution, initiate action to resolve the items, and complete necessary documentation and communication of the outcome.
• Daily reporting of exception and subsequent actions to product teams and management
• Ongoing query resolution resulting from customer escalations and enquiry
• Timely escalation and troubleshooting of cards exceptions
• Production of necessary reports on a periodic as well as ad-hoc basis required by the regulatory requirements or management information.
• Daily review and investigate on suspense accounts
• Responding to internal queries, providing necessary audit trail and documentation to support the work performed.

Skills:

• Relevant knowledge and experience, ideally in a back office, middle office, operations or similar function of a banking/financial services organisation 5 + year experience
• Knowledge and understanding of cards scheme / network, retail banking platforms
• Preference for candidates who have worked within Visa or MasterCard
• Basic knowledge of cards process, scheme
• Diverse product knowledge, with an ability to develop an understanding of new products
• Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
• Excellent communication and organisational skills
• Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions
• Ability to partner and influence across businesses and other support groups
• Control focus and mind-set at all times, whilst respectively challenging the status quo
• Attention to detail whilst being cognizant of materiality levels
• A relevant degree, accounting, or financial qualification would be beneficial

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans