Oversee daily workshop operations including repairs, maintenance, and service delivery.
Ensure job cards, estimates, and billing are completed accurately and on time.
Monitor workshop load, productivity, and turnaround time.
Customer Service Excellence
Ensure high standards of customer satisfaction and handle escalated customer concerns.
Implement customer retention initiatives such as service camps, reminders, and loyalty programs.
Maintain strong CSI (Customer Satisfaction Index) scores as per OEM standards.
Team Leadership & Development
Lead, guide, and motivate service advisors, technicians, floor supervisors, and support staff.
Conduct regular training sessions on technical skills, customer handling, and safety procedures.
Monitor staff performance and take corrective actions where required.
Financial & Business Performance
Achieve service revenue, profitability, and labor margin targets.
Drive upselling of value-added services, extended warranties, accessories, and AMC packages.
Prepare monthly performance reports and budgets for the service department.
Quality & Compliance
Ensure service quality as per OEM guidelines and technical standards.
Conduct regular audits, quality checks, and process improvements.
Maintain compliance with statutory regulations, safety norms, and OEM policies.
Coordination & Communication
Work closely with the parts department to ensure timely availability of spares.
Coordinate with sales, body shop, and customer relations teams for seamless service delivery.
Liaise with OEM representatives during audits, trainings, and review meetings.
Key Skills & Competencies:
Strong technical knowledge of automobile servicing and repairs.
Leadership and people management skills.
Excellent communication and customer handling abilities.
Financial acumen and ability to drive business performance.
Problem-solving and decision-making skills.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Paid time off
Provident Fund
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.