Job Description

Job Title:

Car Service Advisor

Department:

Service

Reports To:

Service Manager

Job Summary:

The Car Service Advisor acts as the primary point of contact between customers and the service department. The role involves understanding customer vehicle issues, coordinating service and repair work, and ensuring high levels of customer satisfaction while meeting service targets.

Key Responsibilities:

Greet customers and understand vehicle service or repair requirements Open job cards and accurately record customer complaints Explain service procedures, costs, and timelines clearly to customers Coordinate with technicians for diagnosis and repair updates Provide repair estimates and obtain customer approvals Ensure timely delivery of vehicles after service completion Follow up with customers for feedback and satisfaction Promote value-added services, AMC, and extended warranties Handle customer complaints and resolve issues professionally Maintain service records and update CRM/DMS systems Ensure adherence to company policies and safety standards

Required Skills & Competencies:

Good communication and customer-handling skills Basic technical knowledge of automobiles Ability to upsell services and accessories Strong coordination and time-management skills Computer literacy (CRM, MS Office)

Qualifications:

Diploma / ITI / Graduate (Automobile or related field preferred) 1-5 years of experience as a Service Advisor (preferred)

Key Performance Indicators (KPIs):

Customer Satisfaction Index (CSI) Job card conversion ratio Service revenue and upselling performance Turnaround time (TAT) compliance

Working Conditions:

Dealership or authorized service workshop environment May require extended working hours during peak service days
Job Type: Full-time

Pay: ₹10,158.12 - ₹20,000.00 per month

Benefits:

Life insurance Provident Fund
Work Location: In person