Job Description

Service Advisor / Supervisor - Bodyshop

Roles & Responsibilities

Attendance:

Maintain a minimum of 90% attendance.

Leave Intimation:

Pre-intimation of leave is mandatory at least 4 days in advance. Leave must be approved by the Service Manager.

Customer & Vehicle Understanding:

Understand the reason for the accident, condition of the vehicle, and customer's concern.

Vehicle Inspection:

Perform detailed inspection for accidental damages. Ensure the customer fills the insurance claim form in their own handwriting.

Document Verification:

Attend the customer and verify all valid vehicle documents required for the insurance claim. Collect required originals for verification.

Claim Process Explanation:

Explain the insurance claim process, cashless vs. non-cashless terms, repair estimate, and obtain customer's signature on the estimate.

Claim Intimation:

Initiate claim intimation with the insurance company on the same day the vehicle arrives.

Parts Availability Check:

Coordinate with the parts department to check availability and place orders as required. Communicate accurate delivery timelines to the customer.

Insurance Assessment:

Coordinate with the insurance surveyor for damage assessment. Obtain the surveyor's signature on the assessed estimate.

Post-Assessment Update:

Inform the customer once the survey is completed and approval is received from the insurance company.

Advance Collection:

For non-cashless cases or estimates above ?1,00,000, collect advance payment from the customer prior to starting repairs.

Insurance Approval Confirmation:

Confirm customer agreement on the insurance approval and maintain a proper record.

Disagreement Handling:

If the customer disagrees with the approval, facilitate direct discussion between the customer and surveyor.

Work Progress Updates:

Provide timely updates on work in progress.

Performa Invoice Submission:

Send the Performa Invoice to the insurance company for liability approval after repair completion.

Road Test Findings:

After road test, inform the customer about any additional accidental or mechanical work and seek approval.

Liability Confirmation:

After receiving the insurance liability mail, inform the customer of any difference amount payable at delivery.

Delivery Readiness:

Intimate the customer regarding vehicle readiness.

Business Targets:

Achieve business targets and promote allied products such as EW, RSA, REC policies.

Delivery Preparation:

Reconfirm delivery time with customer; ensure the vehicle is ready at least 1 hour before delivery.

Invoice Explanation:

Explain the Tax Invoice, show replaced damaged parts, and hand over the vehicle to the customer.

Quality Certification:

Explain the Quality Certificate and affix next-due service stickers on the vehicle.

Customer Satisfaction:

Ensure complete customer satisfaction through proper execution of the entire service process.

Documentation:

Maintain proper records of all approvals, repair order remarks, and communications with customer and insurance company.

Daily Reporting:

Submit daily reports to the Bodyshop Manager in the prescribed format.

Customer Calling:

Perform N+1 & N+5 follow-up calls.

KPI Maintenance:

Maintain KPIs as per Care 2.0 standards.

MYR Downloads:

Achieve 35% target for MYR download.

Audit Compliance:

Ensure complete adherence to C@RE 2.0 audit requirements.

Escalation Control:

Maintain CC/1000 RO (Regional Escalation) as per ART guidelines.
Job Type: Permanent

Pay: ₹14,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person