Job Description

Position Summary:

The IRD Captain is responsible for leading the in-room dining team to deliver exceptional service to hotel/resort guests. This includes coordinating room service orders, ensuring timely delivery, maintaining hygiene and presentation standards, and assisting with training and team supervision.

Key Responsibilities:

Supervise and coordinate daily operations of the in-room dining team. Ensure all food and beverage orders are delivered accurately, promptly, and in line with service standards. Provide personalized service to guests, anticipating their needs and preferences. Oversee the preparation and setup of trays, trolleys, and amenities. Maintain cleanliness and order of IRD stations, pantries, and equipment. Handle guest complaints and feedback professionally and escalate issues when necessary. Train, mentor, and guide IRD attendants to ensure consistent service. Check the quality and presentation of food and beverages before delivery. Collaborate with kitchen and stewarding teams to ensure smooth operations. Monitor inventory and requisition supplies as needed. Ensure adherence to health, safety, and sanitation regulations.

Qualifications & Skills:

Minimum 2 years of experience in F&B service, with at least 1 year in a supervisory or captain role. Prior experience in room service or luxury hospitality preferred. Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Attention to detail and guest-oriented mindset. Ability to lead and motivate a team. Knowledge of POS systems and order tracking tools. Flexible with work shifts, including weekends and holidays.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Food provided
Schedule:

Day shift Morning shift Rotational shift
Work Location: In person