Job Description

Roles & Responsibilities of a Captain:

1. Guest Service Excellence

Greet and welcome guests with professionalism and warmth. Present menus, explain dishes and recommend specials or pairings. Take and confirm orders accurately. Ensure guests are comfortable and satisfied throughout their dining experience. Handle special requests or dietary requirements professionally.

2. Supervision of Service Staff

Supervise waiters, busboys, and runners during service. Assign stations and tasks to team members. Ensure smooth coordination between kitchen and service staff.

3. Table Management

Manage table settings, reservations, and seating plans. Oversee table arrangements, cutlery placement, and cleanliness. Ensure proper service sequence and etiquette is followed.

4. Order Management

Relay orders to the kitchen/bar and ensure timely service. Double-check orders for accuracy before serving. Handle complaints or issues regarding food, service, or delays.

5. Billing & Cash Handling

Present checks and handle payment transactions. Ensure bills are accurate and processed through POS systems. Maintain records of sales and cash if required.

6. Coordination with Other Departments

Liaise with kitchen, bar, and housekeeping for guest needs. Inform the chef or kitchen team about special orders or guest preferences.

7. Training & Development

Train new servers and junior staff on service standards. Monitor performance and help maintain consistency in service quality.

8. Maintaining Cleanliness and Standards

Ensure dining area and service stations are clean and organized. Check that hygiene and safety protocols are strictly followed.
Job Type: Full-time

Pay: ?19,000.00 - ?19,500.00 per month

Benefits:

Food provided
Schedule:

Day shift Morning shift Night shift Rotational shift
Work Location: In person