Job Description

Welcome to Total Environment Hospitality Private Limited

At Total Environment Hospitality Private Limited (TEHPL), we love creating rich, colourful, and vibrant experiences that evoke emotions and touch the heart. Drawing inspiration from nature, the earth, arts and crafts, and our deep-rooted cultural heritage, Windmills celebrates the harmonious union of music, carefully curated food, and fine craft beer, set amidst a treasure trove of hand-picked books.

Since opening in September 2012, Windmills has become a place where friends and family come together to enjoy craft beer, delicious food, and beautiful music from around the world. As we celebrate our 13th anniversary, we reflect on the wonderful friends we've made and the joyful moments we've shared.

Our other offering, our labour of love, Oota Bangalore -- a restaurant that celebrates the cuisine, culture, and traditions of Karnataka, inspired by the warmth of the greeting "Oota aita?"

Why TEHPL?

We are committed to inspiring change in the world, one guest at a time. Every team member is an experience-creator, ensuring a consistent and memorable experience from the moment our guests walk in to the last call and beyond. We are building a team with mental grit and conviction, chasing lofty aspirations without compromising on values.

With every new hire, we aim to raise the bar, expanding our perspective on the work we do and the world we share. If it's from Total Environment, you can expect it to be sensitively designed, completely personal, and totally original.

Your Role in Our Story

As a

Captain

, you will be responsible for leading the service team and elevating the dining experience for every guest. You will support the Restaurant Manager in managing daily operations, maintaining service standards, training team members, and ensuring smooth and efficient restaurant functioning. You will guide Stewards and Servers, ensuring that every detail of service reflects TEHPL's hospitality philosophy.

Key Responsibilities

Ensure a seamless dining experience for all guests from seating to billing. Handle guest queries, feedback, and concerns with professionalism and empathy. Lead the team in delivering consistent service standards across the restaurant. Promote menu items through suggestive selling and enhance guest satisfaction.

Team Leadership & Training

Train and mentor the service team on service standards, grooming, communication, and menu knowledge. Conduct daily briefings and allocate duties to Stewards and Servers. Monitor team performance and provide real-time guidance and corrective actions.

Operational Responsibilities

Supervise table setup, cleanliness, and service readiness. Ensure all orders are taken accurately and delivered within the expected time. Coordinate between kitchen, bar, and service teams for smooth order flow. Oversee opening and closing procedures of the restaurant. Maintain inventory of service equipment, linen, and operational supplies.

Coordination & Reporting

Support the Restaurant Manager in maintaining MIS, checklists, and daily reports. Ensure adherence to hygiene and safety standards at all times. Escalate operational concerns or guest issues to the Restaurant Manager promptly.

Who We Are Looking ForPassion for Hospitality

A genuine desire to create memorable guest experiences and lead by example.

Leadership & People Skills

Ability to guide and motivate a team, resolve conflicts, and maintain discipline while fostering a positive work environment.

Attention to Detail

Ensuring precision in service, cleanliness, order-taking, and overall dining flow.

Communication & Sales Skills

Clear communication, strong product knowledge, and the ability to upsell thoughtfully.

Energetic & Professional

Positive attitude, strong work ethic, and the ability to remain composed in a fast-paced environment.

Required Profile

Qualification:

Any graduate or diploma in Hotel Management preferred

Experience:

1-3 years in Food & Beverage Service; at least 1 year in a supervisory/captain role

Technical Skills:

Order-taking, POS handling, menu knowledge, service sequence

Behavioral Skills:

Leadership, communication, customer service orientation
If you are passionate about hospitality, eager to learn, and excited about the opportunity to make every guest's visit to Windmills a cherished memory, then we want to hear from you!

Join us at Windmills by Total Environment Hospitality Private Limited, where every detail matters, and every role is vital to our success.

Apply now hr.tehpl@total-environment.com and embark on an enchanting journey with us!

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person