Job Description

Job Summary:

The IRD Captain is responsible for supervising and coordinating in-room dining service operations to ensure a seamless and exceptional guest experience. This includes overseeing food preparation and delivery, managing guest orders, training IRD staff, and maintaining service standards in accordance with hotel policies and brand expectations.

Key Responsibilities:Guest Service & Experience:

Take and confirm in-room dining orders accurately over the phone or tablet systems. Ensure prompt, courteous, and professional service during food delivery. Assist guests with menu selections and special dietary needs or requests.

Operational Oversight:

Supervise and guide IRD waiters/runners to maintain efficient workflow. Coordinate with the kitchen for order accuracy and timely preparation. Ensure all trays, trolleys, and equipment used in room service are clean, well-stocked, and promptly cleared from guest rooms.

Quality Control:

Check the quality, presentation, and temperature of food and beverages before dispatching. Monitor hygiene and grooming standards of the IRD team. Ensure compliance with service standards, SOPs, and safety regulations.

Training & Team Management:

Train and coach IRD team members on service protocols, upselling, and guest interaction. Assist in scheduling shifts and ensuring adequate staff coverage.

Revenue & Reporting:

Promote upselling of F&B items during order taking. Prepare daily reports, logbook entries, and billing verifications as required. Handle guest complaints professionally and escalate if necessary.

Requirements:

Education & Experience:

Diploma or degree in Hotel Management or related field preferred. 2-3 years of experience in Food & Beverage service, with at least 1 year in in-room dining or supervisory role.

Skills & Competencies:

Excellent communication and guest service skills. Good leadership and team coordination abilities. Basic knowledge of food safety and hygiene practices. Familiarity with POS systems and order-taking software.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Cell phone reimbursement Food provided Internet reimbursement Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person