Job Description

The Capability Specialist - Sales will have a strong understanding of CRM practices, Sales force capability and functionality, and have demonstrable experience of providing BAU support to a diverse user base. The candidate should be ADM201 certified or working towards certification.

Principal Responsibilities

• Frontline user support case management
• Develop and implement end user training and documentation
• Undertake basic administration such as user management, report writing and dashboard creation
• Manage and deliver local business sponsored improvement projects
• Ensure accuracy of client and prospect information through regular data cleansing
• Drive CRM Governance and best practice
• Liaise closely with external parties including Sales force and partner organisations to support enhancements and issue resolution
• Integration project support

Desired Skills, Experience and Qualifications

• Demonstrable experience within Salesforce.com Administration
• Proven ability to successfully manage multiple concurrent tasks/projects that deliver value in a fast-paced environment
• Good Sales force platform knowledge, ideally with experience of Pardot Marketing Automation
• Experience of working within the development of a CRM environment and launching new innovations
• Excellent communication skills and good attitude
• Ability to challenge, make decisions and prioritise
• Great interpersonal skills and ability to deal with all levels of management & staff
• Results focused with ability to work under pressure, to deadlines and without constant supervision

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose \xe2\x80\x93 driving financial stability, empowering economies and enabling customers to create sustainable growth \xe2\x80\x93 in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

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