Job Description

JOB DESCRIPTION

The Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase's businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world are helping the company work better, faster, cheaper and safer. We protect and support employees providing a multitude of critical services across the firm's global operations.

Control Management provides a critical function that's integral to the firm's operational risk framework working with CAO corporate functions to manage the firm's operational risks related to business processes, technologies, employee conduct and other regulatory requirements. With Control Managers appointed for each corporate function, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions.

This role sits within the CAO Central Control Management team, which directly supports corporate functions with managing and reporting on the operational risk environment. The team partners with business and operations executives, control teams, CCOR risk/compliance, audit, technology, corporate sectors and other lines of businesses in the identification and mitigation of operational risk.

The team is looking for a Control Manager who can support CAO with the implementation of Control and Operational Risk Evaluation ( CORE), a firmwide data-driven approach to manage risks and monitor the performance of controls on an ongoing basis. This framework will allow the firm to better identify its operational risk, react to events as they occur and drive ongoing risk management. In addition to CORE, you will also oversee and support CAO with various firmwide control related initiatives & programs.

JOB RESPONSIBILITIES

• Control Committee Governance & Reporting Requirements (Business Control Committee, Firmwide Control Committee, Risk/Audit Committee)
  • Track issues/actions plans, monitor and report program milestones and key deliverables by using dashboards & metrics KPI/KRI reporting
  • Oversee the development of the control committee meeting materials, tracking attendance/minutes and performing routine follow-ups on action items & deliverables requested from key stakeholders
  • Serve as the single point of contact for CAO in all control related forums & committees including the internal KEYS validation process
  • Manage SharePoint repository for program documentation and collection of artifacts
  • Create metrics, MIS analysis, dashboards and/or executive reporting to ensure that key risks and control gaps/enhancements are properly identified, evaluated, reported and addressed
  • Monitoring and manage Employee Conduct Risk including monitoring, surveillance & enforcement
  • Ensure timely completion of all control related recertification and periodic affirmation/attestation
• The review & disposition of Legal/Regulatory Change Management & Obligations from the Office of Legal Obligation
  • Support the implementation of the Firm wide Office of Legal Obligations (OLO) Program by entering or working with the Function leads to complete its obligation mapping and assessment remediation in the Enterprise Library Application (ELA)
  • Assist with the development of the Legal Regulatory Change Management process (for OLO) to ensure obligation mapping and assessments are kept updated with any regulatory updates or changes
• Data Management Implementation Program in partnership with the Chief Data Office (CDO)
  • Developing controls for Business Intelligence & AI/Machine Learning based Intelligent Solutions
  • Administration & management of Policies, Standards & Procedures (Office of Policy Standards)
• Support the execution of CORE and related control programs through the design, execution and implementation by:
  • Track milestones and deliverables to identify key business processes, operational risks/triggers and evaluation of the effectiveness of controls in place to mitigate those risks
  • Participate in other operating risk and control initiatives to drive improvements in the CORE Framework
  • Develop and acquire working knowledge of Operational Risk framework/process, applications and tools
  • Maintain awareness of significant changes impacting the business, both internally and externally.
  • Ensure appropriate actions to mitigate risk and modify/expand scope within CORE and other control related activities
  • Perform Quality Assurance and User Acceptance Testing and ensure QA targets/goals are achieved

QUALIFICAITONS

• Bachelor's degree (BS/BA) required
• Minimum of 1-3 years' experience in Controls, Operational Risk, Compliance, Risk Management or Audit
• Understanding of/experience with CORE or Risk, Control Self-Assessment (RCSA) program at JPMC or equivalent Risk & Control framework at other large financial institutions preferred but not required
• Experience with enterprise risk management tools (e.g., Phoenix, FORCE) systems is a plus
• Possess strong analytical, data analysis, reporting and problem-solving skills
• Self-starter, action-oriented; willingness to learn and adapt to a constant changing environment
• Good team player - one who is able to prioritize in a fast moving, high pressure and is flexible in working across internal functions
• Solid organizational, project management, deliverables-management and multi-tasking skills with demonstrated ability to manage expectations and deliver results
• Knowledge of Microsoft Office including Excel, PowerPoint, Visio and Sharepoint
• Strong and effective writing, communication and collaboration skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.