Roles and Responsibilities:- Provide exceptional customer service to patients and clients in a time-sensitive environment.- Engage with patients through calls, emails, and WhatsApp to understand their needs and provide appropriate healthcare guidance.- Identify patient requirements, resolve issues, and ensure a smooth communication experience.- Promote and upsell relevant CancerMitr products, services, and packages where applicable.- Follow company-provided communication and sales scripts to maintain consistent messaging.- Build and maintain strong, trust-based relationships with patients and clients.- Manage, track, and update all patient interactions and details in the CRM system.- Prepare and share regular reports on performance metrics and conversion outcomes.- Work closely with internal teams to ensure efficient coordination and service delivery. (ref:updazz.com)
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