Job Description

CM need excellent management competencies including leadership and team building. CM need excellent financial and customer acumen. CM need to be great strategic influencers at all levels in the customer and internally and across all functions. Innovative problem solving and opportunity discovery are also important competences. Personal qualities needed are high ethical and integrity standards. CM must have the ability to inspire trust and to motivate people. Excellent listening and consultative skills are highly necessary. As is the ability to understand and manage complex relationships with the customer and internally. CM must be willing to take some risks. And to challenge the team, the organisation and even the customer. Finally, there is an increasing need for key account managers to have the intercultural competence to work in multi-national and international environments. Is responsible for providing customer service & assisting people. Monitor Daily manpower status & manpower deployment sheet. Review manpower shortage & absenteeism. Review daily attendance tracker - W.off / C. Off / NH. Monitor vendor partners deliverables. Prepare and monitor work schedule - Daily / weekly / FN / Monthly. Monitor vendor partner daily / weekly duty roaster. Prepare and track Executives / vendor partners training schedule. Review proactive / reactive ticket / 52-week cleaning tickets / pest activity tickets analysis. Monitor distribution desk operations. He/she is a primary point of contact for people who are seeking information, service, & assistance. The information must be communicated effectively at all given times. It is the responsibility of the FM to work with concerned teams and maintain the cleanliness, safety, and overall appearance of the assigned area. Inform & suggest best available options to the people in respective center & in events and guide them to the concerned teams. Review CWS Clearance on daily basis. Review stationary consumption, stock inventory process. Monitor HK, Pest & Garden store management - Bis card process, store inventory register, material stacking limit, Indent process, Stock audit. Sharing monthly cleaning chemicals & consumables indent to Schevaran team. Implement & Review JLL technology tool - Efit - M-check list. Implement & Review IMT store inventory process. Implement & Review associate feedback - get the associate feedback through POS tab on weekly basis in all RTO / Flexi operation floor. do POS analysis on regular basis. Implement & Review better place attendance tool on regular basis. Prepare and share XS Monthly dashboard. Prepare and share Four in a box on weekly basis. Prepare and share CWS - BI dashboard on monthly basis. Conduct and review Vendor KPI on monthly basis. Conduct vendor partner R&R on quarterly basis. Monitor Schevaran Cleaning Equipment\'s Monthly PM Service. Monitor Garden Equipment\'s PM Service with in-house technical team. Prepare Garden Maintenance monthly activity tracker and follow up. Prepare Pest control monthly activity tracker and follow up. Prepare BAU / LFO 52-week cleaning scheduled and follow up. Prepare 52-week cleaning calendar / pest control / Garden maintenance / Carpet & Chair shampooing calendar. Review associate engagement calendar / Floor connect calendar / Dipstick survey calendar. Conduct floor connect based on calendar and get the feedback from associate. Conduct Engagement program - stress buster games to associate and vendor partner team. Monitor and review JLL Assets like EFIT mobile , NFC Card , Better place mobiles , Tab, POS Tab, Shift Mobiles etc. Maintain umbrella stock and review on regular basis Review Printer / Shredder machine status on regular basis Monitor and disposal general waste -Paper waste, metal waste, plastic waste, wooden waste, glass waste etc. Monitor and dispose daily garbage from site. Handling BCP kits stock and distribution. Monitor Dormitory status / Moms lounge. All block terrace / periphery area / utility area / ODCs/ critical rooms / Meeting room / Conference room / STP Plant / PUMP House / chiller area / DG area take walk around on regular basis. Monitor and Upkeep corporate Floor maintenance. Prepare and share Vested joint walkaround on monthly basis. Connect and review executive roles and responsibility on periodically basis. Connect with vendor partners team on weekly basis. Prepare and share training reports - training attendance, training evaluation, skill matrix on monthly basis. Do CWS IT Validation on monthly basis. Prepare and share Contract Employee details on monthly basis. Prepare and share JLL & CIEL HR attendance to / FM. Prepare and share 6M - manpower, material, Method, PWS, policy and documentation score card on monthly basis. Monitor and review CWR 360 processes. Monitor resignation employee details on monthly basis to JLL. Coordination for Cognizant ID creation. Monitor and maintain drinking water bubble top jars stock. Review Budget vs Actual on monthly basis. Monitor & review Opex./Capex budget. Monitor & review PR - PO Status on monthly basis. Adhoc PO - prepare BOQ and get the approval from stakeholder and raise the PR. All vendor related activities - Review/Monitor WCC and get the sign off on time. Review all vendor related work invoice in JLL Capps tool and approve on time. Follow up with vendor partners for getting compliance documents - for internal and external labour compliance audit. Conduct store audit on monthly basis at HK, PEST, Garden, Store management, Stationary etc... Coordinate with pest control vendor and conduct training session to our site team members by external trainers. Prepare training schedule for vendor partners and follow up with them and conduct training to our site team members. Vendor partner HR training session conduct on quarterly basis . Meet all project manager & Director and above on regular basis. Monitor and Review Photocopy machine consumption on regular basis. Monitor and review mail room operations. Coordinate CVX team along with project team for client visit arrangements. Review and provide approval for vendor partners attendance on monthly basis. Get the pest control invoice along with supporting documents and provide approval for further process. Do drinking water plant audit on regular basis with EHS team Review DO2 - Associate care survey ratings on regular basis Review Onvida tickets / Enquires on regular basis. Co-ordinate and review weekly BCM report and Critical Consumption tracker.

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