Job Description

Job Title:

CAM (Customer Account Management) Executive

Location:

Noida

Job Overview:

We are looking for a dynamic and detail-oriented

CAM Executive

to manage customer accounts, ensure client satisfaction, and support the sales team in relationship building. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to coordinate effectively with internal teams.

Key Responsibilities:

Serve as the primary point of contact for assigned customer accounts. Build and maintain strong, long-term relationships with clients. Coordinate with internal departments to ensure timely and successful delivery of solutions. Monitor customer account performance and identify areas for improvement. Resolve customer queries, concerns, and complaints efficiently and professionally. Provide regular updates and reports to senior management on account status. Upsell or cross-sell company products and services where appropriate. Maintain accurate records of interactions, contracts, and account information.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in customer account management, sales support, or client servicing. Excellent communication and interpersonal skills. Strong problem-solving and negotiation abilities. Proficient in MS Office and CRM software. Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

Prior experience in B2B account management. Industry knowledge relevant to the company's products/services.
Job Type: Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Work Location: In person