Job Description

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team Recommend improvements for systems and processes to boost organizational efficiency Identify patients needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage patients by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Create and maintain record of daily problems and remedial actions taken, using call-center database Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

Graduate equivalent Experience working in a call center or customer-support role Strong active-listening and verbal-communication skills Proficiency in problem-solving Ability to multitask and manage time effectively
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work in healthcare: 1 year (Preferred)
Language:

Hindi (Preferred)
Work Location: In person