will handle all patient-related calling activities (daily calls, follow-ups, lead conversion) while also creating engaging digital content for the hospital's social media, website, and marketing campaigns. This role requires excellent communication skills, patient-handling ethics, and creativity in content development.
Make daily outbound calls to new inquiries and walk-in patients.
Provide clear information about hospital services, doctors, treatments, timings, and pricing.
Maintain call logs and update CRM or Excel sheets regularly.
Follow-Up Calls
Follow up with patients who booked appointments but have not visited.
Ensure post-treatment follow-ups to check patient recovery and satisfaction.
Gather patient feedback and escalate concerns if needed.
Lead Calls / Lead Management
Contact leads generated from ads, social media, website forms, and WhatsApp.
Convert leads into appointments through effective communication and nurturing.
Track lead stages and ensure high conversion rates.
2. Content Creation Responsibilities Social Media Content
Create posts, reels, stories, and promotional content for platforms like Instagram, Facebook, and YouTube.
Write captions, doctor quotes, patient success stories, and educational posts about eye care.
Video & Photo Content
Assist in shooting patient testimonial videos, OPD/BTS content, and doctor interview clips.
Basic editing of photos & videos (using Canva, Cap Cut, etc.).
Website & Offline Content
Write blogs, FAQs, service descriptions for the hospital website.
Create brochures, posters, appointment reminder cards, and WhatsApp creatives.
Required Skills
Excellent Hindi & English communication.
Confident phone-handling & patient interaction skills.
Basic knowledge of eye treatments (training will be provided).
Content writing & creative thinking abilities.
Basic editing and social media management skills.
Qualifications
Minimum: Graduate (Any field).
Experience: 0-3 years in calling, tele-counselling, or content creation (freshers may apply).
Healthcare experience is a plus.