Job Description

Responsibilities:

Answering and resolving customer inquiries:

Call Center Executives handle a high volume of inbound and outbound calls, emails, or chats, addressing customer questions and concerns.

Troubleshooting and problem-solving:

They identify customer needs, research issues, and provide effective solutions, escalating complex problems when necessary.

Providing product/service information:

They offer accurate information about products or services, guiding customers through troubleshooting or processes.

Maintaining customer records:

Call Center Executives update and maintain detailed records of customer interactions and transactions in the company's system.

Meeting performance targets:

They strive to meet individual and team performance metrics, including call handling time, first call resolution, and customer satisfaction scores.

Collaboration and communication:

They work with other team members and departments to ensure efficient and effective customer service.
Job Type: Full-time

Pay: ?7,000.00 - ?10,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 8655701161