Handle incoming and outgoing calls with patients, parents and leads.
Explain SmileGuard's preventive care packages and guide patients through enrollment.
Maintain professional and empathetic communication to build trust.
Update patient responses, feedback and appointment details in the system/spreadsheet.
Coordinate with clinics and internal teams to confirm appointments and follow-ups.
Assist in answering patient queries related to services, pricing, and benefits.
Maintain call logs and share daily/weekly reports with management.
Requirements
Minimum Graduate with good communication skills.
Prior experience in telecalling, call center or customer service preferred.
Ability to handle calls in Telugu, Hindi and English (multilingual preferred).
Basic computer knowledge (MS Excel, Google Sheets, CRM tools).
Good listening skills, patience, and customer-friendly attitude.
What We Offer Fixed salary in the range of ?10,000 - ?17,000 per month (based on experience & skills).
Incentives for achieving call and conversion targets.
Training and growth opportunities within SmileGuard.
Supportive and positive work environment.
Job Type: Full-time
Pay: ₹10,000.00 - ₹17,000.00 per month
Work Location: In person
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